a) The nature of data we collect from you
b) The sources from where your data is collected (Including the cases where personal data is not directly collected from you)
c) The purpose of collecting your data
d) The manner in which your data is collected, stored, used and processed
e) The rights that can be exercised by you
f) The measures we take to keep the data safe
We do not sell or trade your personal data or personally identifiable information. However, we may share the same with third parties who assist us in conducting our business, operating our website/Application, or servicing you, so long as those parties agree to implement the necessary measures to keep this data secure.
1. Personal Data collected from you
Personal Data collected directly from you:
• Account information
When you register at our smart wearables application or use the device, we may collect the following information about you, including but not limited to, Name, Contact, Date of Birth, Gender, Height, Weight, Sleep Goal, Step Goal, etc. The account information captured remains the same in case a minor registers at our mobile application or uses the device.
• Additional information
To improve your experience of our services, you may choose to share additional personal information like activities performed by you like steps taken, sleep duration, activity log, food log, weight, sleep, alarm, etc.
We may also collect and process your personal information like name, contact number, age, gender or fitness goal in case you choose to participate in any contest or competition
• Interaction with our partners
You may choose to book timeslots with various health, fitness, wellness or swimming coaches through our mobile application. We may collect logs of such appointments to improve our services and provide an improved customer experience. Your personal data may also be captured if you book services with any of our other partners.
• Payment and Card information
We may collect your credit card or debit card number, CVV code and expiration date to process a purchase made by you. This information is securely sent to your card network for the transaction approval which upon confirmation is sent back to complete the purchase order. We do not store any of your financial data.
Personal data that is automatically collected when you use the Wearable Device/ Application:
When you use the smart wearable device or the mobile application, certain personal data may be collected automatically, which may include but is not limited to:
a. Data from sensors on the wearable device like heart rate, steps taken, sleep duration, etc. However, we do not take any accountability about the quality and accuracy of the data collected from these sensors on the wearables.
b. Activity log like steps taken, sleep time, etc.
c. Schedule or appointments with health, fitness, wellness or swimming coaches
d. Your geographical location including GPS signals, cell tower IDs and Wi-Fi access points
e. Your usage information like IP address, bandwidth speed, browser type, language, operating system, cookie information, device or application identifier and information about the about the software programs that are installed on your system.
f. Standard server log information
Personal data that we collect from other sources:
We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We also may receive information about you from third-party social networking services when you choose to connect with those services or through any third party which may be integrated with Titan to provide services
Non Personal data collected
We may also collect non personal data such as statistical data like daily usage events, page access events, page access time events, generated when you use a specific service and network monitoring data like request time, number of request or error request, application crash events etc.
2. Personal Data of Minors
We recognise the need to provide additional privacy protections with respect to personal information we may collect from children. A child is defined as someone under 18 years of age. When we collect personal information from children, we let parents set up the wearable devices for children and take additional steps to protect children’s privacy, including:
• Notifying parents about our information practices regarding personal data about children, including the types of personal information we will collect, the uses to which we may put that information, and whether and with whom we may share that information
• In accordance with applicable law, obtaining consent from parents for the collection of personal information from their children
• Limiting our collection of personal information from children to no more than is reasonably necessary for provision of services
• Giving parents the ability to request access to personal information we have collected from their children and the ability to request that the personal information be changed or deleted.
3. Using your Personal Data
Provision and maintenance of our services
Titan may use the information collected from you to register you or your device for a Service, to provide a service or feature you request, to provide customized content and make recommendations based on your past activities on our Website/Application. We may also use your personal details for order processing, delivery of products, to send statements, invoices and payment reminders and to collect payments.
Improvement of Product or Service
When you allow us to collect precise information about you, we may use that information to improve and enhance existing Titan products, services websites and applications, develop new offerings, recommendations, advertisements and other communications, and learn more about customers’ preferences in general.
Further, we may use information provided by you to deal with enquiries and complaints made; to keep our website and other systems secure and to prevent fraud.
Statistics and Research:
Titan may use your information to create user group profiles or segment data and to otherwise create anonymous, aggregated statistics about the use of our products, services and loyalty programs, which we may share with third parties and/or make available to the public.
Communicating with you:
We believe in being open, honest and transparent with our clients and suppliers and want you to feel comfortable about your decision to give us your personal information and how we use it.
Titan may use your information to provide you with product and service updates, newsletters and other advertisement and direct marketing communications about existing and/or new products and services by post, email, telephone, in-device messaging and/or text message (SMS), if you have provided your prior consent or we are otherwise permitted to do so under applicable law.
In case of a financial transaction we may also communicate with you to authenticate your identity and confirm the transaction.
We may also contact you if we need your support during audits, legal requests, claims or fraud investigation or to communicate regarding any query or complaints made by you.
You can change your mind at any time and it is quick and easy to let us know that you no longer want to hear from us by contacting us at email@example.com
Publish your reviews, comments and content:
Where you have uploaded product reviews, comments or content to our websites or Application and made them publicly visible, Titan may link to, publish or publicize these materials elsewhere including in our own advertisements.
Titan may use your personal data, as we believe to be necessary or appropriate:
a) under applicable law, including laws outside your state or country of residence;
b) to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity;
c) to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence;
d) to enforce our terms and conditions;
e) to protect our operations, assets, or interests or those of any of our affiliates;
f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and
g) To allow us to pursue available remedies or limit the damages that we may sustain
4. Purpose and Grounds of Processing Personal Data
We will only use your data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you, explain the legal basis which allows Titan to do so and obtain your consent for the same.
Please note that in certain circumstances, we may process your personal data without knowledge or consent, in compliance with the applicable legal and regulatory requirements.
Please note that if you wish to opt-out of any such processing activities for purposes other than the original purpose, you can reach out to us by writing to us at firstname.lastname@example.org
Our grounds of processing your personal information are:
• Where you have given consent for the processing of data for a specific purpose
• Processing is necessary to meet contractual obligations entered by you
• Processing is required for performance of any function of the State as authorised by the law.
• Processing is necessary for a legal obligation that the Company is subjected to or for compliance with any judgement made by Court or Tribunal.
• Purposes related to employment; or in response to your application for a job that we have advertised about.
• Processing is necessary to respond to any medical emergencies or to provide medical services to any individual at the time of an epidemic, outbreak or any threat to public health or to undertake any measure to ensure safety of individuals during any disaster or breakdown of public order.
• Processing is necessary for other reasonable purposes pursued by our company which may include Reasonable purposes may include activities, such as fraud prevention, information security, mergers and acquisitions, recovering debt and processing publicly available personal data (among others, as specified by the Data Protection Authority (DPA/ Supervisory Authority)
Our grounds of processing your personal information are:
We may disclose, share or transfer your personal data:
a) To any of our employees, officers, insurers, professional advisers, agents, partners, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy and for the purpose of providing services to you.
b) To any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
c) To our third party service providers who provide services such as website hosting and webinars. The information we provide to third parties service providers is subject to confidentiality obligations and is intended to be used solely for the purpose(s) permitted thereby.
e) To a third party, in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings.
g) There may be instances when we disclose your information to other parties to comply with the law or respond to compulsory legal process or to verify or enforce compliance with the policies governing our Services or to protect the rights, property, or safety of Titan, or any of our respective affiliates, business partners, or customers.
6. Data Transfer and Retention
We will only retain your data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Your data will be transferred to India and stored on our secure servers in India. You may be able to delete some of the data stored through the mobile application or may write to us in case you want to exercise any of your data subject or data principal rights.We will destroy the personal data in a secure manner post retention period as per our internal data retention and destruction policy.
7. Your rights in relation to processing of your personal data
We offer a variety of choices about how we use your information. You can make choices about whether to receive promotional communications from us by following the unsubscribe instructions included in the communication. In addition, you can also generally make choices in your settings, or by visiting relevant links.
In line with the applicable relevant privacy laws, you have the following rights with respect to the personal data that we hold and process about you:
i) Right to Be Informed
ii) Right to Confirmation
iii) Right to Access
iv) Right to Correction (“Rectification”)
v) Right to Erasure (Right to Be Forgotten)
vi) Right to Restriction of Processing
vii) Right to Data Portability
viii) Right to Object to Processing
ix) Right to Not Be Subject to Automated Decision Making
You can make a request by directly writing to us at email@example.com or through a Consent Manager.
For your protection, we may only implement requests with respect to the Personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. The Company will act on all data subject requests received are processed without undue delay and respond within 30 Calendar working days as per timelines prescribed by Regulations, post completion of necessary verification checks.
Any grievances or complaints will be addressed in a timely manner and expeditiously within 30 days from the date of receipt of the grievance by Titan. If you have any such grievances, please write to us at firstname.lastname@example.org and we will attempt to resolve your issues in a timely manner.
9. Unsubscribe Policy
If at any time you require us to cease processing your additional personal data ( Your personal data collected for purposes other than providing basic services of our wearables technology), you may write to us (contact details at the bottom of the page). By following the appropriate directions, your record will be marked as “do not contact”, and you will no longer receive communications from Titan except the ones which are required for us to provide you the service
Please note that we may need to retain certain personal data for as long as your account is active or as needed to provide you services, for recordkeeping purposes and/or to complete any undertaking that you began prior to requesting a change or deletion. There may also be residual information, which may be subject to a legal hold or subject to certain sectoral or regulatory retention requirements that will remain within our databases and other records, which will not be removed.
The security of your personal data is of great importance to us. We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Services to ensure the protection of your personal data processed by us, which include but are not limited to the following:
• Comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected with the nature of business are available
• Security measures deployed to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include secure socket layers, firewalls and encryption, internal reviews of our data collection, storage and processing practices, as well as physical security measures to guard against unauthorized access to systems
• If we retain personal data on our systems, we restrict access to personal data to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Website and Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations
• In the event of an information security/privacy breach, Titan or a competent and duly authorized person having knowledge of and in possession of information relating to such security breach shall be prepared to demonstrate, as and when called upon to do so by the regulatory agency created under the applicable law, that the Company has taken all bonafide measures and have implemented security control measures in accordance with the Titan documented information security programme and information security policies together with standards and codes of best practices in letter and spirit.
• Such policies, standard or the codes of best practices have been certified or audited on a regular basis by entities by an independent auditor
• However, please note that although we take reasonable steps to protect your personal data, no Application/website, Internet transmission, computer system or wireless connection is completely secure. Where we have given you (or where you have chosen) a password that enables you to access all or certain parts of our website, you are responsible for keeping this password confidential. We strongly suggest that you do not share your passwords with anyone.
11. Changes to this Privacy notice
11. Changes to this Privacy notice
Name: Titan Company Limited
Registered office: ‘Integrity', #193, Veerasandra, Electronics City P.O., Off Hosur Main Road, Bengaluru - 560 100, India, hereinafter also referred to as “We” or “Us” or “Company” or “Titan”.
Chief Privacy Officer: For any additional queries or complaints related to processing of personal data or reporting of an incident/breach etc., please send an email to email@example.com
If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.
Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.
For orders being shipped within India, the payment can only be accepted in INR. Prices will be MRP and CGST/SGST and IGST, as applicable.
In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below
a) Passport with Visa Copy
b) Driving license
c) Employment card
d) Any other government issued ID proof of the the country of residence.
International Orders: Payments for International Orders are accepted through PayPal gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.
For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges.
For International Orders you will be required to send us government issued photo Identity proof preferably:
a) Driving License
NOTE: Indian issued cards will not be accepted for international orders.
We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.
A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order and find the order status. Similarly guest users can track their order by clicking here
a) You have to provide true, accurate, current and complete information about yourself while registration on www.titan.co.in
b) You should maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, incomplete or not current or if Titan has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with this user agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our website.
c) In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Titan for re-delivery shall be claimed from you and you shall bear such expenses.
d) You will provide authentic and true information in all instances where such information is requested of you. Titan reserves the right to confirm and validate the information and other details provided by you at any point of time. Further, Titan also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely), Titan has the right in its sole discretion to reject the registration and debar you from using the services of www.titan.co.in and or other affiliated websites without prior intimation whatsoever.
e) You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects.
f) Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item's description.
g) If there is any delay in the delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, then you shall not hold Titan liable for such delay in the delivery of the product.
h) In case you use International card or foreign bank issued card for payment of domestic order or you have ordered something to be delivered outside India, then you have to provide us any government issued photo identity proof. For example:
1) Pan card
2) Driving License
4) Voter identification card
5) Postal identification Card (Aadhar)
Titan reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Titan reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.
You are prohibited from violating or attempting to violate the security of this website, including, without limitation:
a) Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
c) Attempting to interfere with service to any other user, host or network , including , without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.
d) Sending unsolicited email, including promotions and or advertising of products or services;
e) Forging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. Titan will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).
There may be certain orders that Titan cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Titan identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customer can always check the status of their order from Track Order available at www.titan.co.in Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.
NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.
Titan is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.
NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us on 1800-266-0123 or writing to us on firstname.lastname@example.org . For the refund on the returned defective product please check the section on Refund below.
7- days Return Policy for Domestic orders only
In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.
Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.
How to Initiate the Refund Process?
1. Customers should contact Titan customer support on 1800-266-0123 or write to
within 7 days from the receipt of product.
2. Customers should not return the product before receiving a confirmation mail from Titan about the same.
3. All the products must be returned in their original condition, unaltered and unused.
4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of titan.co.in.
In case of domestic order (where the product is shipped within India) 100% refund will be made.
In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the warehouse of Titan.
In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:
1. If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.
2. If customer doesn't provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.
For international orders, currently we do not provide for refund policy. Although, Titan will refund the amount to the customer only under following two circumstances and at the sole discretion of Titan:
1. We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer's unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by Titan like shipment expenses both to and fro, customs paid and any other charges.
We regret to inform that exchange of products is not possible for the products bought from our website.
We understand that your privacy is important to you and we respect that. We ensure you that Titan maintains complete confidentiality of the details that you have shared with us and will not share it with any third party.
We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc for registration purposes or for giving feedback , contests , newsletters and placing an order. At any point in time you can unsubscribe to our newsletters or any other information which you may receive from Titan.
Also, for enhanced security, Titan does not accept any financial information on its servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective banks servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).
The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers.
Titan reserves the right to recover the cost of goods, collection charges, damages caused to Titan and legal expenses from persons using the site fraudulently. Titan reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.
All products and the information displayed on www.titan.co.in constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer.
No act or omission of Titan prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.
We have made every effort to display the colors and sizes of our products that appear on our website as accurately as possible. However, as the actual colors you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery. Packaging of the product may vary from that displayed on the website.
Titan owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed to us (unless otherwise specified).
You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the written consent from us. You may print or download any pages for your own personal and non-commercial use only. If you have any doubts about what you can do, please email us at email@example.com or call us on our toll free number 1800-266-0123, while our website is accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colored images will be rendered correctly on different computer monitors.
The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warranties about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.
We take no responsibility for any loss or damage suffered as a result of our order online service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
NOTE: In case of orders being shipped outside India, we don't provide any guaranty/warranty on any product, we only provide the certificate of authenticity which authenticate that the product delivered to the customer is 100% genuine. However customer can avail the services in the countries where TITAN Company's service centers are available.
Any product you buy from our website is completely at your discretion and you accept that you place the order only after thoroughly inquiring about the product and being completely acquainted about the product, its features, characteristics, usage etc. Titan is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product. This is applicable for both domestic and international orders.
We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website.
This site disclaimer is governed by the laws of India and you and we agree to use the courts of Bangalore jurisdiction if there is any dispute between us.
If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.
In India, Titan serves to selected cities. Please check if we deliver to your pincode in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.
We also provide international delivery to the following countries:
NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.
Shipping & Handling Charges
Domestic Order: We provide free shipping within India.
International Order: In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.
Custom Clearance: All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.
Shipping Partner: Our domestic logistic partner is Blue Dart, Delhivery & Ecom Express. Our international logistic partner is UPS.
NOTE:In case of International order, customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.
All registered customers have the option to track their orders by clicking on Track Order
Time to Deliver
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.
Delivery Time for Domestic Orders
The product is delivered within 5-7 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:
PLEASE NOTE:Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:
a) Pan card
b) Driving License
d) Voter identification card
e) Postal identification Card (Aadhar)
Delivery Time for International Orders
The product is delivered within 7-21 working days outside India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:
PLEASE NOTE:Recipient needs to produce passport or driving license for receiving the delivery.
For any customer assistance, you can call on our toll-free number 1800-266-0123or write to firstname.lastname@example.org
Transit Insurance: All goods will be fully insured by Titan Company Limited until they reach you, so your purchase is 100% safe.
All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of Titan. Such disclosure, submission or offer of any comments shall constitute an assignment to Titan of all worldwide rights, titles
Thus, Titan owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any comments. Titan will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Titan will be under no obligation
a) To maintain any comments in confidence
b) To pay you any compensation for any comments
c) To respond to any comments
You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.
Titan does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website. You grant Titan the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified Titan and its affiliates for all claims resulting from any comments submitted by you. Titan and its affiliates are not responsible nor assume any liability for any comments submitted by you or any third party.
Titan reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this website.
Access to this website does not authorize anyone to use any name, logo or mark in any manner.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content are intended solely for personal and non-commercial use. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of Titan or its suppliers and they are protected by Indian and international copyright laws.
We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.
This user agreement is effective unless and until terminated by either you or Titan. You may terminate this user agreement at any time by informing us in writing through Indian postal services by registered/ speed post that you no longer wish to be associated with this website, provided that you discontinue any further use of this website.
Titan may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to this website. Such termination will be without any liability to Titan. Upon any termination of the user agreement by either you or Titan, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the user agreement or otherwise. Titan's right to any comments shall survive any termination of this user agreement. Any such termination of this user agreement shall not cancel your obligation to pay for the product(s) already ordered from the website or affect any liability against you that may have arisen under the user agreement.
This user agreement shall be construed in accordance with the applicable laws of India. The courts at Bangalore shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.
Titan reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, we will inform you of the modifications in the user agreement through e-mail at the address provided by you while registration on our website. You can access the latest version of the user agreement at any given time on www.titan.co.in You should regularly view the user agreement on www.titan.co.in. In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.
Offer: Flat 10% off on payment done through ICICI Debit and Credit Cards limited to Rs 2000 on minimum cart value Rs 2500, Applicable on watches only.
Offer not applicable on Discounted products, Gift cards and Gift Voucher.
Offer can not be clubbed with any coupon code.
User has to select ICICI Bank under Credit or Debit cards payment options on the payment page for the discount to get reflected (for www.titan.co.in).
Offer will be Valid from 26th Sep 19 till 31st Mar 20
Offer: Flat 10% off on payment done through HDFC Debit and Credit Cards limited to Rs 2000 on minimum cart value of Rs 2500, applicable on watches only.
Offer not applicable on Discounted products, Gift cards and Gift Voucher.
Offer can not be clubbed with any coupon code.
User has to select HDFC Bank under Credit or Debit cards payment options on the payment page for the discount to get reflected (for www.titan.co.in).
Offer will be Valid from 19th Nov 19 till 31st Mar 20
Offer: Flat 10% off on payment done through SBI Credit Cards limited to Rs 2000 on minimum cart value of Rs 2500, applicable on watches only.
Offer not applicable on Discounted products, Gift cards and Gift Voucher.
Offer can not be clubbed with any coupon code.
User has to select SBI Bank under Credit or Debit cards payment options on the payment page for the discount to get reflected (for www.titan.co.in).
Offer will be Valid from 19th Nov 19 till 31st Mar 20
The following terms & conditions apply to any transactions made using EMI as a payment option on our Websites.
- Titan Company Limited facilitates "EMI payment method on all purchases worth Rs 3,000 and above made on TITAN Company Limited Websites, using eligible credit cards
- The EMI facility is not available on purchases made using Debit cards, Net Banking or Cash on Delivery payment methods. Also EMI is not eligible on International Issued Cards and International deliveries.
- The EMI facility is being offered by the respective banks to the customer and TITAN Company Limited has no role to play in the approval, extension, pricing, modification, pre-closure, closure or any matter incidental thereto pertaining to offering of the EMI facility, which is decided at the sole discretion of the bank.
- The EMI facility being offered by the banks to the customers is governed by the respective terms and conditions of each bank/issuer and the customer is advised to approach the bank/issuer in case of any complaint, dispute or enquiry about an EMI transaction.
- Any applicable taxes will be levied by the banks on the charges levied by them for the EMI facility as mandated by applicable laws and regulations.
- Titan Company reserves the right to stop facilitating this service on our Websites without any prior notice.
- Titan Company displays on the product page representative EMI related information (EMI amount, Interest rate charged, Total amount payable) for the customer's purchase on its website as per the information shared with it by the respective banks on an "AS IS" basis. Banks/Issuers are the authoritative source of this information and customers are advised to directly contact their bank/issuer for any further clarifications in this regard. For more information, we request you to review the terms and conditions of the respective banks offering such EMI facility.
- Titan Company does not charge the customer any processing or convenience fee for the purpose of facilitating the EMI facility for its customers.
- In the case of customer cancellations, partial or fully or return of items purchased on EMI, Titan Company will facilitate the refunds against the amount deducted against the product (total value) to the same tended where the payment has been received. The customer is advised to check with the respective bank/issuer offering the EMI how the cancellations or refund will affect the EMI terms and of any pre-closure or interest charges levied on the customer.
- Titan Company shall not be held liable for any dispute arising out of or in connection with such EMI facility being offered by the respective banks/issuer including but not limited to the authenticity and/or accuracy of any EMI information supplied by the banks to Titan Company for displaying on its website.
The following terms and conditions apply to no cost equated monthly installment ("EMI") transactions made using a credit card issued by any bank and using EMI facility as a payment option ("No Cost EMI")
- The No Cost EMI facility is being offered to the customers who make a purchase transaction on applicable products in our Websites or the mobile application/ mobile site thereof using a credit card issued by any bank using EMI facility, available on our website.
- The No Cost EMI facility is made available on select products, as determined from time to time. N o Cost EMI Offer is applicable for selected banks for Tenure of 3,6,9 and 12 months for minimum cart value of Rs 3000 and above
- The No Cost EMI payment option can only be availed using the credit card of listed banks in the site and is not available on purchases made using any other payment method including debit cards or net banking payment methods. Also No Cost EMI is not eligible on International Issued Cards and International deliveries.
- Using the No Cost EMI payment option, the customers who undertake the purchase transactions on our websites, will only pay amounts such that the total of these amounts during the EMI tenure is equal to the list price of the products as displayed on our product page (at the time of making the purchase transactions). We will provide amounts equivalent to the interest imposed by the banks to undertake the purchase transactions on EMI.
- The banks issuing the credit cards reserve the right to charge Goods and Services Tax (GST) or other applicable taxes on the purchase transactions undertaken on EMI.
- Customers can add more than one item to their cart and if all the products are available on no cost EMI, you will get no cost EMI discount on all. No Cost EMI discount will be calculated only on the eligible items in the cart.
- Customers may avail the No Cost EMI facility, provided that: The order is not cancelled by the customer or The product is not returned / by the customer.
- The EMI facility is made available to the customers by and in the sole discretion of the banks issuing the credit cards. Titan Company will not be liable for any claims on account of availability or non-availability of EMI facility.
- Titan Company reserves the right to stop No Cost EMI payment option at any time without prior notice and without any liability
1. Watch will be delivered in a tamper proof packaging.
2. Customers need to have an active KYC verified SBI account.
3. Watches have to be linked through the SBI yono app.
4. Watch is non returnable due to security reasons.
5. Titan is not liable for any issues arising with respect to fraudulent transactions, accidental charge, wear and tear of the leather straps or loss of straps.
6. For all transactional or SBI Yono app related issues, customers need to contact SBI's customer care. Toll free no : 1800111101/Email : email@example.com
The following terms and conditions apply to no cost equated monthly installment ("EMI") transactions availed with Snapmint and using Cardless EMI facility as a payment option ("No Cost Cardless EMI")
The No Cost Cardless EMI facility is being offered to the customers who make a purchase transaction on applicable products in our Websites or the mobile application/ mobile site thereof using the EMI facility provided by Snapmint through its participating banks.
No Credit card is required to avail Snapmint EMI services.
Customers will be prompted to enter required details on the payment page when re-directed to Snapmint in order to get instant loan approvals. If Snapmint is unable to provide with an instant approval, Customers will be informed right then.
If a customer is pre-approved for availing EMI loan by Snapmint then no additional details are required to be entered for approval.
No Cost Cardless EMI facility is made available on select products, as determined from time to time. No Cost EMI Offer is applicable for Tenure of 3, 6, 9 and 12 months for minimum cart value of ₹3000 and above. Also Cardless EMI is not eligible on International deliveries.
Using the No Cost Cardless EMI payment option, the customers who undertake the purchase transactions on our websites, will only pay amounts such that the total of these amounts during the EMI tenure is equal to the list price of the products as displayed on our product page (at the time of making the purchase transactions). We will provide amounts equivalent to the interest imposed by the issuer to undertake the purchase transactions on EMI.
Customers will be required to pay a down payment amount (at the time of making the purchase transactions) to avail No Cost Cardless EMI and the remaining amount from list price of the products will be converted into EMI.
If an order using the Snapmint EMI facility is cancelled/returned, any refund to the customers or cancellation of loan facilities availed through Snapmint will be undertaken by Snapmint. The customers hereby agree that Titan Company has no role in this regard and the customers will not bring any claims against Titan Company for any refund of any amount paid to Snapmint for such order.
The Cardless EMI facility is made available to the customers by and in the sole discretion of Snapmint issuing the loan. Titan Company will not be liable for any claims on account of availability or non-availability of EMI facility.
The customer's use of the Snapmint EMI loan is also governed by the terms and conditions of the agreement between the customers and Snapmint.
Titan Company reserves the right to stop Cardless EMI payment option at any time without prior notice and without any liability
For any transactional or loan approval related issues, Customer needs to contact Snapmint’s customer care.
Contact no: 022-48931351 /firstname.lastname@example.org
The following terms and conditions apply to no cost equated monthly installment ("EMI") transactions availed with Bajaj Finserv (“BFL”) as a payment option ("BFL No Cost EMI")
The Bajaj Finserv No cost EMI facility is being offered to the customers who make a purchase transaction on applicable products in our Websites or the mobile application/ mobile site thereof using the EMI facility provided by BFL.
The BFL No Cost EMI facility is being offered by Bajaj Finance Limited to the customers having a Bajaj Finance No Cost EMI card ("Card")
Titan Company does not charge any Down payment or processing fee for availing BFL No Cost EMI.
The BFL No Cost EMI facility can only be availed using the Card and is not available on purchases made using debit or credit cards issued by other banks, net banking or cash on delivery payment methods
BFL No Cost EMI facility is made available on select products, as determined from time to time. No Cost EMI Offer is applicable for Tenure of 3, 6, 9 and 12 months for minimum cart value of ₹4500 and above. Also BFL No Cost EMI is not eligible on International deliveries.
Customer can either purchase any product greater than Rs. 4,500 or shop for multiple products for a min value of ₹4,500 to avail No cost EMI. All products selected must be applicable for Bajaj Finserv No cost EMI to avail this offer
Using the BFL No Cost EMI payment option, the customers who undertake the purchase transactions on our websites, will only pay amounts such that the total of these amounts during the EMI tenure is equal to the list price of the products as displayed on our product page (at the time of making the purchase transactions). We will provide amounts equivalent to the interest imposed by the issuer to undertake the purchase transactions on EMI.
If an order using the BFL No Cost EMI facility is cancelled/returned, any refund to the customers or cancellation of loan facilities using the Card will be undertaken by BFL. The customers hereby agree that Titan Company has no role in this regard and the customers will not bring any claims against Titan Company for any refund of any amount paid to BFL for such order.
The BFL No Cost EMI facility is made available to the customers by and in the sole discretion of Bajaj Finance Limited issuing the loan. Titan Company will not be liable for any claims on account of issuance, approval, any extension, pre-closure, or closure of any facility using the Card and availability or non-availability of EMI facility.
The customer's use of the Card is also governed by the terms and conditions of the agreement between the customers and BFL
Titan Company reserves the right to stop BFL No Cost EMI payment option at any time without prior notice and without any liability
Titan Company will not be held liable for any dispute arising out of or in connection with such No Cost EMI facility or the customer's use of the Card on the Website.
Please contact BFL for any queries in relation to the Card
Contact no: 8698010101 /email@example.com
The following terms and conditions apply to Fastrack Tees GWP Offer
1. This promotion is only applicable on watches. Fragrances, Face Mask, Eyewear, sunglasses, Bags, belts and wallets are not eligible for this promotion.
2. Shop for watches worth Rs.2,000 and above and get a free Fastrack Tees watch worth Rs.995.
3. Offer is applicable on fastrack.in, titan.co.in and World of Titan app.
4. Each eligible order will get only one Fastrack Tees watch.
5. All orders placed with a qualifying spend during the promotional period will be eligible to receive the appropriate free tees watch (whilst stocks last, 1 per order). Fastrack Tees watch will be added to your shopping cart automatically at checkout.
6. In case products bought through this promotion are returned, the free Tees watch also has to be returned for processing refund.
7. This offer cannot be clubbed with any other offer.
8. All free gifts are subject to availability, non-transferable and there are no cash alternatives or any other gift.
9. Limited time offer, till the free gifts run out.
10. Entrants agree to be bound by these Rules.
11. Titan Company reserves the right to stop the offer at any time without prior notice and without any liability
Terms and Conditions
1. This Marketing Program (“Program”) is offered by Axis Bank under an arrangement with Titan Company Limited (“titan.co.in/World of Titan/World of Titan app”). It is open to all legal residents of India holding a valid and current Axis Bank credit or Debit card
2. The Validity of the Program (“Term”) is from 18th December 2020 (00:00 hrs) expiring on 3rd January 2021 (23:59 hrs).
3. Under this Program, cardholder can avail: a. 10% Cashback at World of Titan stores, www.titan.co.in and world of titan app.
- a. Minimum Transaction Amount: INR 5000. Maximum Cashback: INR 1000 for credit card holders and INR 750 for Debit card holders.
- b. Maximum cashback of INR 1000 per credit card or INR 750 per debit card is not applicable separately for transactions done at World of Titan stores, www.titan.co.in and world of Titan app.
4. The cashback shall be available on the net transaction value of a single transaction.
5. Net Transaction Value shall mean the retail price of the products purchased less sale discount offered to the card holders at Titan stores. The 10% cashback from Axis Bank shall be applicable only if the Net Transaction Value per bill is equal to or greater than Rs. 5000
6. The cash back will be processed within 90 days from the end of the offer period.
7. This Offer is valid on all Axis Bank Retail Credit and Debit Cards. This offer is not valid on Corporate Credit Cards and NRE Debit Cards.
8. All Customer Queries/dispute on the offer should be raised during the offer period or within 90 days after expiry of the promotion period. For any disputes, the customer needs to furnish a scanned copy of invoice for the case to be taken for further investigation.
9. In case of full cancellation/return of your order, transaction will not qualify for the Offer under this program. If you cancel a part of your order, you will qualify for the Offer only on the net amount you pay on the basis eligibility.
10. The offer is not transferable, non-negotiable and cannot be en-cashed.
11. Incomplete / rejected / invalid / returned /disputed or unauthorized/fraudulent transactions will not be considered for the offer.
12. Titan Company Limited and Axis Bank reserve the right at any time, without notice, to add/alter/change/ or vary any or all of these terms and conditions or to replace, entire or in part, this offer by another offer, whether similar to this offer or not, or to withdraw it altogether.
13. The participation in the offer is entirely voluntary and it is understood, that the participation by the Cardholders shall be deemed to have been made on a voluntary basis.
14. Any person availing this Offer shall be deemed to have accepted these terms and conditions.
- Offer is applicable for purchases made on titan.co.in with the coupon code displayed with the product
- To be eligible for the offer, purchases have to be made between 9th Feb 2021 and 13th Feb 2021
- Each coupon code is applicable only
- Customers who use the coupon code first will be given Gift Vouchers for the relevant experience
- Experience Slabs
- Customers who purchase a product between Rs 3000-5000 stand a chance to win Haircut & Hairstyling experience or Zomato voucher worth Rs 500
- Customers who purchase a product between Rs 5000-10,000 stand a chance to win a couple dinner at Barbeque Nation or Zomato voucher worth Rs 500 and Amazon Pay voucher worth Rs 500
- Customers who purchase a product of Rs 10,000 & above stand a chance to win a couple dinner at a 5-star restaurant or Zomato voucher worth Rs 1000 & Amazon Pay voucher worth Rs 1,000.
- The first purchaser every hour will be announced as the winner. For hours where no purchases are made, no winner shall be announced. A total of 250 winners will be gratified for the contest
- Offers cannot be clubbed with other coupons offer
- Completed (Orders which are delivered) orders will be considered.
- Cancelled/Returned/Partially returned orders will not be eligible for this offer.
- The Gift vouchers will be issued and shared via SMS/email within 30 days of customers meeting the eligibility criteria . The exact validity date will be communicated at the time of gratification basis customer eligibility.
- In case of any issues once the Gift Voucher is redeemed, write to firstname.lastname@example.org
- Titan reserves the sole discretion to select the list of qualifying participants based on criteria set by Titan only and the same shall be final and binding. Issuance of Gift vouchers is solely the discretion of Titan based on internal criteria and processing. Titan's decision in this regard shall be final.
- Titan reserves the right to disqualify any participant if it has reasonable grounds to believe that the participant has breached any of the terms and conditions of the Offer.
- The timeline provided for receipt of the vouchers is only indicative of expected period and may differ from the actual date.