Spread across India, with 745 service contact points across 345 towns, Titan Industries’ service centre network is committed to deliver a satisfying post-sales experience to all the customers.
The Watch Care Centres are stand alone chains and Authorised Service Centers are attached to the ‘World of Titan’ retail chain, both offer quick and high-quality repairs for all types of watches currently sold by Titan with a six-month service guarantee. At the Titan Watch Care Centres, all repair activities follow a strict and systematic process that is controlled and measured through an ISO audit system. To ensure good quality, faster turnaround time and customer satisfaction, Titan Industries has various schemes in place. A post service follow-up is mandatory to complete the cycle of customer satisfaction. Titan's loyalty Signet program - where customers can redeem their points – is part of Titan’s effort to retain and value its loyal customers.
Titan Customer Service also markets spares and accessories, such as batteries, leather and metal bracelets to all outlets that sell Titan, Sonata and Fastrack watches. Titan Customer Service is the sole marketing agency for Hirsch leather bracelets, the No.1 international leather bracelet manufacturer in the world. Staff actively encourage customers to use only original spares in order to ensure quality and satisfaction.
Titan Customer Service, with the ISO 9001: 2000 certification, focuses on the best post-sale experience and complete customer contentment.
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